CANCELLATION & RETURN POLICY

At Agro Savore, we take great care in processing and handling your orders.
As we deal with food products, our Cancellation & Return Policy follows strict hygiene and safety standards.

1. ORDER CANCELLATION

A. Retail Orders (Store Products)

Orders can be cancelled within 1 hour of placing the order, only if they have not been packed or shipped.
Once the order is packed or dispatched, cancellation is not allowed.
To request cancellation within 1 hour, contact us immediately at:
📩 contact@agrosavore.in
📱 WhatsApp: +91 9008154252

B. B2B Orders (Bulk / Dehydration Services)

B2B orders cannot be cancelled once:
- Samples are approved
- Production has begun
- Raw material has been processed
If cancellation is requested before production starts:
- A cancellation fee may apply
- Advance payments are non-refundable if expenses have been incurred

2. RETURN POLICY

A. Retail Food Products

Due to the nature of food products, we do not accept returns for:

Opened packages
Used items
Taste preferences
Change of mind

Returns are accepted only if:

Wrong product delivered
Product arrived damaged
Items are missing

Mandatory for claims:

Clear unboxing video
Photos of the outer packaging
Photos of the product and label

Claims must be submitted within 24 hours of delivery.

If approved, we will offer one of the following:

Replacement
Store credit
Refund (in rare cases)

B. B2B Bulk Orders

Returns are not accepted for:

Powder, flakes, slices or any dehydrated product
Products processed as per the client’s specification
Miscommunication after sample approval

Quality claims (if any) must be raised:

Within 48 hours of delivery
With clear supporting evidence (photos, videos, batch details)

We may offer:

Partial compensation
Replacement for genuine issues
No refunds for processed batches

3. DAMAGED / WRONG PRODUCT POLICY

If the order you received is:

Physically damaged
Tampered
Wrong item
Missing items

Unboxing video (mandatory)
Images of the damage
Order ID

We will replace the product or issue a refund as applicable.

4. REFUND PROCESS

If a refund is approved:

Refunds will be processed to the original payment method
Please allow 5–7 business days for the refund to reflect
For B2B orders, refunds may take 7–10 business days depending on the payment method

Refund will not be issued if:

Evidence is insufficient
Product was used or opened
Claim is submitted after allowed time window
Issues are subjective (taste, preference, color variations within natural range)

5. EXCHANGES

We do not offer exchanges for any food products due to hygiene and safety reasons.

6. NON-RETURNABLE ITEMS

All food products (retail and B2B)
Custom-processed dehydration batches
Perishable goods
Products exposed to heat, moisture, or improper storage

7. CONTACT INFORMATION

For cancellation, return or refund-related queries:

📩 General Support (Retail): contact@agrosavore.in
📩 B2B Bulk Orders: sales@agrosavore.in
📱 WhatsApp: +91 9008154252